Shipping & Delivery

We strive to make the order and delivery process as simple as possible for our customers. If you have questions or other problems, do not hesitate to contact our customer service at the address info@tirenta.com. We explain below how your order will be processed and delivered.

Shipping costs

This policy applies to supply in France. Currently, we do not provide international services. We cover the shipping costs for each order. Only in France, all our products are delivered at home 100% for free. In addition, no minimum order quantity is required.

Shipping your order

Have you found the perfect look on our site? So, of course, you want to enjoy it as quickly as possible! This is why we ensure that your order is processed and shipped as quickly as possible.

Below you will find the average delivery times for all our packages:

• Time of the final order: 5:00 p.m. (UTC+01: 00) normal time from European Centrale (Paris).
• The order processing period is 1 to 2 working days (Monday to Friday).
• In general, deliveries take between 5 to 14 working days (Monday to Friday).
• Shipping costs: Free delivery in France

You will receive your personal tracking code by e-mail which will allow you to follow your order via our follow-up partner.

Follow your order

Here you can easily follow the condition of your order at each stage of the process. Whether your package is being prepared, in transit or in delivery, we keep you informed so that you can plan accordingly. Our page of Follow your order is designed to offer you peace of mind and guarantee a fluid shopping experience.

Address/phone change

If you wish to modify the phone number or address indicated when ordering, please contact us at the address info@tirenta.com As soon as possible before shipment. Once the order has been sent, we can no longer modify this information. In this case, you will have to request a return and place a new order.

I miss some products, how is it possible?

Some orders are sent to separate parcels due to weight restrictions. In order to guarantee the quality of the products, the items you order can come from different suppliers. If you order several products, they may not be delivered at the same time. Do not worry, your order is being sent, and the rest is generally delivered within 1 to 2 working days.

The scheduled delivery time is exceeded, where is my order?

In most cases, orders are delivered within the scheduled delivery time. If you waited for 3 additional days after the initial period and you have still not received your order, please send an email to: info@tirenta.com.

A lost package?

If a package is lost or cannot be delivered for logistical reasons, we always send a new package before reimbursement and return. If the order was not received 60 days after sending, it can be reimbursed.

Contact us:

Dummy is operated by maximum Lifestyle, a company registered in the United Kingdom. The identifier of our company is 77711084.

Address: 2002 Rés Champlieu, 60129 Orrouy, France

E-mail: info@tirenta.com
Phone: +31616591128

Hours of operation :
Monday - Friday: 08:00 - 18:00
Saturday and Sunday: 10:00 am - 16:00